- Well established application management practice.
- Offshore and Onsite Support for cost efficient support.
- ITSM Compliant Incident/Service/Change Management System.
- An effective knowledge management and configuration management systems.
- An effective transition management practice.
- CMMi based practices for analysis, documentation and reporting on issues/troubles.
- Periodic (Weekly, Monthly, Quarterly) reporting on systems status, measurements, KPIs, Improvement opportunities etc.
Handling User Support and Service Requests.
Month end closing and quarter end closing during of the engagement for all months.
System Usage and Data Quality Monitoring.
Review of developments, changes, impact of changes, systems performance post changes, resource consuming codes etc.
Review performance bottlenecks, dumps etc.
Defect Tracking and Root Cause Analysis.
Maintain track of all the software changes, approval processes.
Maintain SOD Compliances in accordance with audit requirements.
User Authorization and process compliances.
Control on critical authorizations, data change etc.
Provide training to the end-users to eliminate repetitive.
Customized reports as per the need of the business and change control mechanism.